Neda Lehmkühler

IT Consultant

Certified SAP CDC / CIAM Consultant

Certified SAP CDP Consultant

Product Owner

IT Project Manager, PMP®

PMI Member Badge Neda Lehmkühler

Member of the SAP® PartnerEdge® open ecosystem

Neda Lehmkühler IT Consultant SAP CDC CDP Profile Picture

About Me

With over 15 years of professional experience spanning IT consulting, business analysis, product ownership, and CIAM expertise, I bring a diverse skill set to solve complex IT challenges. I am committed to achieving strategic goals and enhancing digital customer experiences to drive business success.

My proficiency in both German and English allows me to effectively communicate and collaborate in diverse international environments.

Services

Possessing a versatile skill set and in-depth knowledge across various IT and business aspects, I specialize in following key areas

IT Business Analysis

As an IT Business Analyst, I bridge technology and business, analyze processes, elicit IT requirements, and propose aligned solutions. I collaborate with stakeholders to optimize communication, enhance efficiency, and drive sustainable growth through technology integration.

Product Ownership

As a Product Owner, I lead the vision and prioritization of your digital product, maintaining a dynamic backlog and bridging business goals with the development team. My focus on delivering value and adapting to changing needs ensures the product’s market success.

IT Project Management

As a PMP® certified IT Project Manager, I lead the planning and execution of IT projects, ensuring alignment with organizational goals. I coordinate resources, manage timelines, and navigate challenges to deliver successful projects on time and within budget.

Customer Identity and Profile

I specialize in creating seamless customer experiences through CIAM and customer profile management. My expertise lies in optimizing data capturing and utilizing advanced technologies for personalized and trustworthy interactions between businesses and customers.

Consulting and Customizing of SAP® CIAM / SAP® CDC Solutions

As a certified SAP® Customer Data Cloud (now SAP® CIAM) consultant, my expertise lies in optimizing customer identity and authentication processes. I focus on configuring and customizing your SAP® CDC platform, ensuring seamless integration, and providing strategic guidance for elevated customer identity and profile management.

Consulting and Customizing of SAP® CDP Solutions

As a certified SAP® Customer Data Platform consultant, I excel in optimizing customer data management through SAP® solutions. My specialization involves configuring your SAP® CDP platform to provide a 360-degree view of your customers. My work contributes to elevated customer engagement, increased conversion rates and strengthened customer retention.

Qualifications


Discover my certifications, a snapshot of my commitment to ongoing learning and professional growth. Each certification marks a step in my journey, showcasing my dedication to staying updated in the industry and delivering quality work. For more information on recent achievements please visit my Credy profile.

April 2009

University Degree in Business Informatics
(Diplom-Wirtschaftsinformatikerin)

University of Duisburg-Essen, North Rhine-Westphalia, Germany

April 2009
January 2016

Project Management Professional (PMP)®

Renewed 2019, 2022 and 2024
Valid until January 2028

The PMP acknowledges candidates skilled at managing the people, processes, and business priorities of professional projects.
Verify my current certification status in the Certification Registry or review my Credly Badge

January 2016
November 2017

SAP® Certified Associate – SAP® Hybris Commerce Business
Analyst 6.3

November 2017
November 2021

SAP® Certified Development Associate – SAP® Customer Data Cloud

Renewed 2022, 2023, 2024 and 2025
Valid until November 2026
Verify credentials

November 2021
March 2023


SAP® Certified Development Associate – SAP® Customer Data Platform

Renewed 2024 and 2025
Valid until November 2026
Verify credentials

March 2023
December 2023

Certified Professional for User Experience – Foundation Level (CPUX-F)

UXQB – International Usability and User Experience Qualification Board e.V.
Verify credentails

December 2023
January 2024

Essentials in UX and HCD Management (CPUX-M)

UXQB – International Usability and User Experience Qualification Board e.V.
Verify credentials

January 2024

Recent Projects


Browse through my recent projects, which highlight my expertise in IT consulting and project management. Click on each project for detailed insights into my specific tasks and responsibilities. For information about my previous projects, please request my CV via email.

2026 – ongoing

Industry: Consumer Goods / Hygiene & Health

Proxy Product Owner – Identity & Consent Hub
Proxy Product Owner on the IT side, responsible for the development and management of an enterprise Identity & Consent Hub architecture, bridging business and IT stakeholders

Tasks and responsibilities:

  • Lead the development and management of an enterprise Identity & Consent Management architecture for B2C customers and consumers
  • Product ownership, roadmap management and prioritization of epics, features and user stories within an agile delivery model
  • Business-IT alignment with adjacent applications and stakeholders
  • Coordination of testing, releases, rollouts and user enablement across markets and stakeholders
2026 – ongoing

Industry: Consumer Goods Retail / Pet Food & Nutrition

Business & Implementation Consultant for SAP® CDC and SAP® CDP (D2C)
Conception, development and implementation of SAP® Customer Data Cloud (CDC) as a CIAM platform for SAP Commerce Cloud, as well as customization of SAP® Customer Data Platform (CDP) and its integration with CDC.

Tasks and responsibilities:

  • Requirements analysis and solution design in collaboration with business and technical stakeholders
  • Conceptualization of process implementation, customization, and development in SAP CDC, including authentication, user flows and customer identity processes
  • Support for SAP CDC integration to SAP Commerce Cloud
  • Customization and implementation of SAP CDP to support D2C customer data and activation use cases
  • Migration of existing customer and consent data
  • Coordination and execution of testing, troubleshooting and implementation activities across the integrated solutions
  • Technical consulting and stakeholder management across business, IT and implementation teams.
2025 – 2026

Industry: Industrial Manufacturing

Business & Implementation Consultant for SAP® CDC (B2B)
Conception, development and implementation of Customer Identity and Access Management processes (CIAM) and Enterprise Consent and Preferences Management using SAP® CDC for digital B2B customer identities

Tasks and responsibilities:

  • Requirements analysis, consulting, and architecture conception
  • Conceptualization of process implementation, customization, and development in SAP CDC
  • Support for SAP CDC integration to SAP Commerce Cloud
  • Support for integrating other surrounding systems via SAP CDC WebSDK, Webhooks, REST API, identity federation via OpenID Connect
  • Migration of existing customer and consent data from multiple sources
  • Functional and integration testing, as well as coordination of acceptance tests
2024 – ongoing

Industry: Automotive Trade

Business & Implementation Consultant for SAP® CDC (B2C and B2B)
Conception, development and implementation of Customer Identity and Access Management processes (CIAM) using SAP® CDC in a new central system architecture for digital customer identities

Tasks and responsibilities:

  • Requirements analysis, consulting, and architecture conception
  • Modeling customer data and cross-system customer data processes
  • Conceptualization of process implementation, customization, and development in SAP® CDC
  • Product ownership CIAM & Customer Profile
  • Support for integrating surrounding systems through SAP® CDC WebSDK, Webhooks, and REST API
  • Migration of existing customer and consent data from multiple sources
  • Functional and integration testing, as well as coordination of acceptance tests
  • Project planning considering dependent projects
2020 – 2022

Industry: Industrial Manufacturing and Trade

Business & Implementation Consultant for SAP® CDC (B2C and B2B)
Conception, development and implementation of a new E-Commerce and Service Portal for B2C customers with direct integration of the SAP® Customer Data Cloud as a CIAM system

Tasks and responsibilities:

  • Requirements analysis, requirements management, and consulting
  • Modeling customer data and cross-system customer data processes
  • Conceptualization of process implementation, customization, and development in SAP® CDC
  • Product ownership CIAM & Customer Profile
  • Support for the frontend integration of SAP® CDC
  • Integration consulting for embedding SAP® CDC into the existing system landscape
Conception, development and implementation of a new E-Commerce portal for B2B partners using SAP® Commerce Cloud and SAP® Customer Data Cloud (CIAM)

Tasks and responsibilities:

  • Requirements analysis, requirements management, and consulting
  • Modeling customer data and cross-system customer data processes
  • Conceptualization of process implementation, customization, and development in SAP® CDC
  • Support for the integration of SAP® CDC into Spartacus Frontend (WebSDK) and SAP® Commerce Cloud (REST API)
  • Integration consulting for embedding SAP® CDC into the existing system landscape
  • Functional and integration testing, as well as coordination of acceptance tests
  • Schedule planning considering dependent projects
2020 – 2024

Industry: Automotive Trade

Business & Implementation Consultant for SAP® CDC (B2C and B2B)
Conception, development and implementation of Customer Identity and Access Management processes (CIAM) using SAP® CDC in a new central system architecture for digital customer identities

Tasks and responsibilities:

  • Requirements analysis, consulting, and architecture conception
  • Modeling customer data and cross-system customer data processes
  • Conceptualization of process implementation, customization, and development in SAP® CDC
  • Product ownership CIAM & Customer Profile
  • Support for integrating surrounding systems through SAP® CDC WebSDK, Webhooks, and REST API
  • Migration of existing customer and consent data from multiple sources
  • Functional and integration testing, as well as coordination of acceptance tests
  • Project planning considering dependent projects
2019

Industry: Pharmaceutical Wholesale

Product Owner Customer Frontend (SCRUM) | Requirements Engineer
Conception, development and implementation of a self-service platform for managing medical prescriptions and medication reorders for patients with chronic conditions using a microservices architecture

Tasks and responsibilities:

  • Consulting, requirements analysis, and requirements management
  • Definition and alignment of user stories, acceptance criteria, and deliverables (SCRUM)
  • Building and prioritizing backlog based on business value, sprint planning (SCRUM)
  • Functional and integration testing, as well as coordination of acceptance tests
  • Coordination of development team
2018

Industry: Electrical Wholesale

IT Consultant | Requirements Manager | Process Architect
Development of a B2B commerce platform for the electrical wholesale industry

Tasks and responsibilities:

  • Introduction of SAP® Commerce and new business services into an existing system landscape
  • Modeling and alignment of processes in the E-Commerce domain and implications on technical interfaces and business processes
  • Requirements analysis and requirements management
  • Definition and alignment of user stories, acceptance criteria, and deliverables (SCRUM)
  • Building and prioritizing backlog based on business value (SCRUM)
  • Sprint planning, acceptance testing, and controlling tasks in collaboration with the SCRUM team and the customer
  • Preparation and moderation of conceptual workshops and training sessions
2018

Industry: Full-range Retail

Project Manager SAP® Customer Data Cloud Implementation
Conception and development of a new system architecture comprising SAP® CDC, SAP® CRM, and SAP® Marketing for the collection and central management of customer data and consents, as well as the execution of consent-based marketing processes

Tasks and responsibilities:

  • Cross-system process analysis for integrating SAP® Customer Data Cloud as a CIAM system, SAP® CRM, and SAP® Marketing into the existing Omni-Channel system landscape
  • Modeling and alignment of customer data processes and their implications on interfaces
  • Conceptualization and realization of customer data models, identification and authentication mechanisms, customer data, and consent management
  • Migration of existing customer data into the new system landscape
  • Preparation and moderation of workshops/training sessions
2017

Industry: Online Retail

Consultant E-Commerce and Customer Data
Conceptualization of E-Commerce processes and customer data management for various projects

Tasks and responsibilities:

  • Analysis, conceptualization, modeling, and alignment of E-Commerce requirements and processes and their implications on interfaces
  • Implementation of a Proof-of-Concept for integrating SAP® Commerce and SAP® Customer Data Cloud (formerly Gigya)
  • Preparation and moderation of workshops
  • Support for sales activities
2007-2017

Various Industries

Product Owner E-Commerce & E-Marketplace | Project Manager | IT Business Analyst | Demand Manager | IT Consultant
Various projects

For information about my older projects, please request details via email. I am committed to transparency and happy to provide insights into my experience upon your inquiry.

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